RETURNS & EXCHANGES
- Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Clothing: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return clothing unless they are defective. For size exchanges please read below.
- For all applicable returns, please send to: FARAWILD 2896 SHELL ROAD. #510, BROOKLYN, NY 11224
How do I exchange a clothing item for a different size?
- If your clothing item does not fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to: FARAWILD 2896 Shell Road. #510, Brooklyn, NY 11224
- Make sure to include details on the correct size needed sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at firstname.lastname@example.org.
What do I do if I received the wrong item or it is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
- We will take care of you and cover all costs of getting you the right item. We will send you a new one and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our warehouses overseas.
- Because of partnerships we have with independent sellers, several items are available on Farawild with FREE SHIPPING!
Do you ship internationally?
- We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
- For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help. email@example.com
I ordered 2+ items, but only received one... where's my order?
- Since we have a large assortment of products not stocked in house, when you order multiple items at a time they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other items come from?
- We source items from all over the world. While some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest gear for female travelers.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at firstname.lastname@example.org and we'll get back to you right away.
I'd like to sell my product on Farawild.
- Sure! We'd absolutely love to partner and list your travel products! Please write us at email@example.com for details and let's start this conversation.
Do you work with bloggers?
- Yes! We look for travel minded female bloggers who can share the intimate details of travel life. Whether you're a luxury traveler or a backpacker, drop us a line at firstname.lastname@example.org
Will you design exclusive items for my travel brand?
- Farawild is really into creating partnerships, that's what we're all about! Let's design an exclusive item together. What do you sell? Let's chat! email@example.com.